Shin Era Tech ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website or engage us for services, how we use it, and the choices you have. It applies to information processed by Shin Era Tech (SA0597966-X), located at 11A, Jalan USJ 3/1H, 47600 Subang Jaya, Selangor, Malaysia.
This policy is written in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information we collect
You give us directly
- Enquiry & contact form data — name, email, phone, subject and the message you send us via our website forms or by email.
- Client information — billing details, company name, business address and contact persons for projects we deliver.
- Project content — files, screenshots, credentials or other materials you share with us so we can perform work.
Collected automatically
- Technical logs — IP address, browser type, pages viewed, referrer and timestamps, collected by our hosting provider to operate and secure the site.
2. How we use your information
We use personal data only for the purposes for which it was collected, including:
- Responding to enquiries and providing quotes.
- Performing agreed services and managing the client relationship.
- Issuing invoices and processing payments.
- Sending service-related messages (project updates, support).
- Improving the security and performance of our website.
- Complying with legal, regulatory and tax obligations in Malaysia.
We do not sell your personal data, and we do not use it for unsolicited marketing.
3. Sharing your information
We share personal data only when necessary, and only with:
- Service providers we use to operate the business — for example, our hosting provider, email provider, form-handling service (Formspree), and payment processor (where applicable). These parties act on our instructions and are bound to keep information confidential.
- Government or regulatory authorities where we are required to do so by Malaysian law.
- Professional advisors (e.g. accountants, lawyers) under confidentiality.
Some of our service providers operate outside Malaysia. Where personal data is transferred abroad, we take reasonable steps to ensure it remains protected.
4. How long we keep your data
We keep personal data only as long as needed for the purpose collected, or as required by law (for example, tax records are kept for 7 years). Enquiry data we don't act on is typically deleted within 24 months.
5. Your rights under PDPA
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Withdraw any consent you have previously given.
- Limit how we process your data, or ask us to stop processing it.
- Lodge a complaint with the Malaysian Personal Data Protection Department.
To exercise any of these rights, email us at shineratech@gmail.com. We will respond within 21 working days.
6. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. No system is perfectly secure, so we encourage you to take care with the information you share by email and to use strong passwords for any accounts you hold with us.
7. Cookies
Our website currently does not set tracking or advertising cookies. If we add analytics or any cookies in the future, we will update this policy and, where required, ask for your consent first.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest version. Material changes will be highlighted on the homepage or sent to you by email where appropriate.
9. Contact us
Questions or requests about this policy? Get in touch:
- Email: shineratech@gmail.com
- Phone: +60 11-3373 8392
- Post: 11A, Jalan USJ 3/1H, 47600 Subang Jaya, Selangor, Malaysia