These Terms of Service ("Terms") govern services provided by Shin Era Tech (SA0597966-X), of 11A, Jalan USJ 3/1H, 47600 Subang Jaya, Selangor, Malaysia ("we", "us"). By engaging us or using our website, you ("you", "Client") agree to these Terms together with any signed proposal, Statement of Work (SOW) or quotation that we issue for your specific project.
1. Services
We provide professional software, web, mobile and cloud services — including custom development, IT consulting, database design, QA, support and solution customisation. The specific scope, deliverables, timeline and price for each engagement are set out in writing in a quote, proposal or SOW before work begins.
2. Engagement process
- Enquiry — you contact us with what you'd like to build.
- Discovery — a short conversation (free) to understand the goal, constraints and timeline.
- Quote & SOW — we send a written quotation and scope document covering deliverables, milestones, price and assumptions.
- Confirmation — work begins only after you accept the quote in writing and the deposit invoice is settled.
- Delivery — we deliver against the milestones with regular updates and demos.
- Handover — final invoice is issued and deliverables are handed over on payment.
We do not commence chargeable work without a written quote acceptance and payment of the deposit invoice.
3. Pricing & payment
- Quotation model. All services are quoted bespoke. Prices vary by scope, complexity and timeline. Quotes are valid for 30 days from issue.
- Currency. Prices are stated in Malaysian Ringgit (MYR) unless otherwise agreed.
- Deposit. A deposit of 50% of the total fee is payable on acceptance of the SOW. Work begins once the deposit clears.
- Balance. The remaining balance is payable on delivery, or in line with the milestone schedule set out in the SOW.
- Methods. We accept bank transfer to our nominated Malaysian bank account. Payment details are provided on the invoice.
- Late payment. Invoices unpaid for more than 14 days from due date may attract a late fee of 1.5% per month on the outstanding amount, and we reserve the right to pause delivery until paid.
- Out-of-pocket costs. Domain registrations, third-party services, paid SDKs/APIs and similar costs are passed through at cost and listed in your quote.
4. Changes & additional work
If you'd like to change the scope after the SOW is signed, we'll issue a Change Request with the impact on price, timeline and dependencies. The change takes effect once you confirm it in writing.
5. Client responsibilities
To deliver well, we need timely input from you — content, feedback, approvals and access to systems we need to integrate with. Delays caused by missing inputs may extend the timeline and, in some cases, incur additional fees.
6. Intellectual property
- Deliverables. On full payment of all invoices for an engagement, you own the custom code, designs and documentation we create specifically for you under that engagement.
- Pre-existing IP. Anything we created before or independently of the project (our own libraries, tools, templates) remains ours; you receive a perpetual, non-exclusive, royalty-free licence to use it as part of the deliverables.
- Third-party components. Open-source or third-party components used in the deliverables remain governed by their respective licences, which we will disclose to you.
- Portfolio rights. Unless you ask us not to, we may reference the project and show non-confidential screenshots in our portfolio.
7. Confidentiality
We treat your business information, files and credentials as confidential and use them only for the engagement. We expect the same treatment for our quotes, methods and any non-public materials we share. Confidentiality survives the end of the engagement.
8. Warranty & defect period
We warrant that the deliverables will substantially conform to the SOW for 30 days after handover. Defects you report in that window are fixed at no additional charge, provided the defect is in code we delivered and the system hasn't been modified by a third party. Issues outside the defect window are handled under a support arrangement (if any) or as a separate billable engagement.
9. Limitation of liability
To the maximum extent allowed by Malaysian law, our total liability for any claim arising out of an engagement is limited to the fees paid to us under that engagement in the 6 months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages.
10. Termination
Either party may terminate an engagement by written notice if the other materially breaches these Terms or the SOW and fails to cure within 14 days. On termination, you pay for work completed and reasonable wind-down costs up to the termination date. Sections that by their nature survive — confidentiality, IP, liability — continue to apply.
11. Force majeure
Neither party is liable for delays caused by events outside reasonable control (natural disasters, government action, prolonged power or network outages). The affected party will notify the other and the timeline will be extended by the period of disruption.
12. Governing law
These Terms are governed by the laws of Malaysia. Any dispute will first be discussed in good faith between the parties. If not resolved within 30 days, it will be referred to the courts of Malaysia.
13. Contact
For questions about these Terms or to discuss a specific engagement:
- Email: shineratech@gmail.com
- Phone: +60 11-3373 8392
- Post: 11A, Jalan USJ 3/1H, 47600 Subang Jaya, Selangor, Malaysia